Return and Refund Policy

At Pillstop, we want you to feel confident when shopping for sunglasses and eyeglasses. If you are not satisfied with your purchase, please review the following Return and Refund Policy.

1. Return Eligibility

You may request a return within [insert return period] of receiving your order, provided the item meets our return conditions.

To be eligible for a return, products must generally be:

- Unused and in their original condition.
- Returned with original packaging and included accessories.
- Accompanied by proof of purchase or order details.

Certain products may not be eligible for return due to hygiene, personalization, or other applicable restrictions. Any exclusions will be communicated where required.

2. How to Request a Return

To request a return, contact us at [customer service email] and include:

- Your order number.
- The item you wish to return.
- The reason for your return.
- Clear photos, if the item arrived damaged or incorrect.

Please wait for return instructions before sending an item back. Returns sent without approval may not be accepted.

3. Damaged, Defective, or Incorrect Items

If your sunglasses or eyeglasses arrive damaged, defective, or different from what you ordered, contact us as soon as possible.

Please provide your order number and clear photos of the item and packaging. We will review the issue and explain the available resolution, which may include a replacement, refund, or another appropriate solution.

4. Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method where possible. Processing times may vary depending on your payment provider or bank.

Refund processing time: [Insert estimated timeframe after approval]

Original shipping fees and return shipping costs may be non-refundable unless required by applicable law or stated otherwise in our policy.

5. Exchanges and Return Shipping

If you wish to exchange an item, contact us to confirm whether an exchange is available.

Unless the item is damaged, defective, incorrect, or applicable law requires otherwise, return shipping costs may be the customer's responsibility.

For return or refund requests, contact:

Email: [Customer service email]
Website: [Your website URL]

Please include your order number so we can assist you efficiently.